To do well in business today, you need to get a few things right: your product range and service offering; marketing, distribution and sales; a stable and productive workforce; an efficient administration, plus a good handle on the financials. But to truly transform your business, to take it to the next level and beyond, you […]
If a business wants to grow quickly but in a sustainable manner, one area in which it must ‘lift the average’ is recruitment. A robust recruitment process will help to hire fellow zealots who make your team, business and workplace even better. Selecting the right people to jump aboard is a critical task that leaders […]
As a young graduate, planning to build my career in sports physiotherapy, I found true inspiration in the most unlikely of places: an eighty-something-year old man called George. George lived in a Melbourne aged care home because his legs would no longer work the way he wanted them to – his dream was to return home […]
Core values, the 3-5 behaviours that define a company culture, are a critical part of any long term vision. At The Physio Co our four core values are described in detail on page three of our Painted Picture of 2012. One entire page of this six page vision is dedicated to our core values. Why? Because our […]
Businesses based upon living a set of core values often have the very best workplace cultures. The way those values are lived everyday is what builds the strong culture. Importantly, the very smallest gesture that lives a core value can make the biggest impact. At The Physio Co, one of our core values is Be Memorable. […]
We’ve had a couple of bumps in the road at The Physio Co this week. Nothing too serious, a client made a decision we didn’t agree with, a recent hire departed and our damn phones stopped working! In the past, problems like these would have troubled me a lot. I probably would’ve lost sleep, I definitely […]
Sharing stories of team members living core values and then celebrating their successes is one of the best ways to build a strong family culture. At The Physio Co we tell a short, 30-second story of a team member living one of our four core values everyday at our daily huddle. To The Point, our 12-minute huddle has a […]
How to discover your core values (in 15 minutes) Culture is Everything TV – Episode 3 Click here for a short video that shows how to discover your core values in less than 15 minutes. New Culture is Everything TV episodes appear every Tuesday. Subscribe here.
In short, here’s my week. I’m.. Preparing – my CEO Spotlight for To The Point tomorrow morning. Celebrating – our wedding anniversary with KW on Tuesday! Welcoming – two new physio’s (Amanda & Lisa) to The Physio Co family on Tuesday. Improving – my presentation skills with seven other TPCers at the first of 4 sessions with Communicators […]
A strong family culture is essentially a group of people that live and believe in a small set of shared values. Therefore, growing a values-based organisation is about attracting more and more people that share those values. At The Physio Co we use our four core values to attract new team members by sharing and […]
Why have core values? Culture is Everything TV – Episode 2 Click here for a quick 4-minute video on why you need core values to build a strong family culture. New Culture is Everything TV episodes appear every Tuesday. Subscribe here for these and other Culture is Everything posts to hit your inbox.
Recognising team members for living your core values is one of the easiest and most powerful ways to reinforce and grow a strong family culture. At The Physio Co, we have an email newsletter, TPC Talk, that hits the inboxes of our team each fortnight. Every edition of TPC Talk has an example of someone […]
Culture is Everything TV – Episode 1, Timelines on everything. Click here for a quick 3-minute video on why timelines are so important in building a strong family culture (make sure your volume is turned up!). I’ll post a new episode of Culture is Everything TV every Tuesday. Subscribe here or on YouTube to stay […]
In short, here’s my week. I’m… Welcoming – 2 new physios to The Physio Co family on Tuesday morning. Attending – My monthly Entrepreneurs’ Organisation (EO) forum meeting on Tuesday night. Reading – Pricing with Confidence, by Reed Holden & Mark Burton. (This one is required reading for The Physio Co’s leadership team this month) […]
The right people into your team, the wrong people out and everyone into the right spots are some of the keys to building a strong family culture. But how do you attract the right people? In my experience, core values are the building blocks of a strong family culture. At The Physio Co (TPC), we […]
The best meetings are short, sharp and focussed. But just one person with their mind elsewhere can mess that right up. Here’s a tool to help you get everyone laser-focussed.. The One Word Barometer At the start of a meeting, after the welcome, each person is asked to describe how they are feeling in one […]
On the 6th anniversary of his time with The Physio Co family, I received an email from one of our longest-serving team members. The email ended with: “…from the bottom of my heart, THANK YOU.” Yesterday, at our daily huddle, I individually thanked each member of The Physio Co support team for choosing to be […]
To maintain a strong company culture, selection is as much about keeping the wrong people out of your team as it is about getting the right people in. Here’s why.. At Zappos, people that don’t fit their culture are known as ‘polluters’. I love the simplicity of this term because I’ve seen it first hand. When […]
Do you have dreams that you never do anything about? Would you like to make some of them come true? I love day dreaming and here’s how I turn those crazy ideas into dreams that come true.. Day dreaming about the future is a simple pleasure. I do it often and I love it. But […]
In Good to Great, Jim Collins described how the best performing companies are obsessed by doing one thing and doing it really, really well. He calls this their Hedgehog Concept. Why the Hedgehog Concept? Collins used a story of the clever, devious fox and the simple hedgehog to describe it. The wily fox keeps […]
Trust is the one thing that separates good places to work from great places to work, according to research by the Great Place to Work Institute. Companies that have complete trust in their team mates are a great place to work. Companies that have complete trust in their management to ‘do the right thing’ are […]
Working relationships are between people, not between organisations. In most cases, it’s one person who decides to do business with another person, not an ‘organisation’ that decides. For example, what a client thinks of The Physio Co, is really what they think of the people (or person) they communicate with at The Physio Co. […]
Every month I write a short post for Business Victoria’s Blog. This month I was asked to write about flexible options for team members. Here it is… _____ Growing businesses need great people. To get the best people and keep them on your team sometimes you need to be a bit creative. Flexible work options could […]
Growing businesses need growing people. The reason: if a business is to grow, the people within it ALL need to be continually learning, improving and growing. I am obsessed by learning. Every single day I look for ways to learn. I listen, I read, I watch, I write and I reflect. I learn from others […]
Yesterday was The Physio Co’s 3rd Team Conference. Once a year we have a full day event that our entire team attends to learn, share and have some fun. This year’s was the best yet. One thing we did for the first time yesterday was to share the challenges that exist in our fast growing […]
Today I had some important things to get done for The Physio Co Team Conference this Wednesday. I had a tight timeline, here’s how I put the pressure on myself to deliver… In my experience, a short timeline is pretty good incentive to focus. But even with a time line that is ‘finish it today’ I […]
Today, as part of an interview for SmartCompany, I was asked an interesting question: “Tell us about a near death or challenging experience that your company has been through. How did you solve the problem?”. My response… “Growing too fast before we were ready almost killed The Physio Co. In the early days, one of […]
A core purpose is the reason an organisation exists. It’s a brief statement that anyone can read and think “yep, got it. I know exactly what they’re up to.” The less words the better. For example, Facebook’s core purpose is ‘to make the world more open and transparent’. Whether you like Facebook or not, right […]
This week in The Physio Co support office there’s been a lot of smiling. In fact, I’ve had a goal to create 100 smiles a day. Why? Why not! Smiling is fun Smiling is infectious Smiling makes the day more memorable Smiling uses energy Smiling creates more energy There are probably thousands more reasons to […]
If someone in my family gets sick or something goes wrong I usually visit them, I definitely ring them and I probably buy them some flowers or a gift to say “get well soon”. At The Physio Co, we do the same. Last week, two members of our support team had some time off. One […]
The annual BRW Best Places to Work edition is out and The Physio Co is the 12th Best Place to Work in Australia for 2011! As the CEO, it’s both humbling and exciting to know that our fast growing team rates The Physio Co so highly. In fact, the results of the independent survey show […]
Every morning at The Physio Co we run a short, sharp huddle. This stand-up meeting is called ‘To The Point’ and it’s on from 10:05-10:17am without fail. The purpose of To The Point is to keep our team aligned and focussed on bringing our Painted Picture of 2012 vision to life. To The Point to […]
Running a fast growing business is not for the faint-hearted. Every single day there are challenges that test me and stretch me to my limit. Plenty of people might think this is crazy. You might ask: “what’s the rush?”. To me, growing a business fast is fun. I wouldn’t want it any other way! For […]