This is part of the ‘Ask Tristan’ series. If you have a question, please email me: asktristan@thephysioco.com.au ______________ Q: Tristan, how do you keep staff morale up to hit sales targets when we seem to be missing them every month? I feel that I am setting realistic targets. Do I set a poor and easily […]
Are you a professional? If so, are you practicing, rehearsing and improving your skills every week so that you can perform at your best with your customers when it counts? Every professional athlete spends significantly more time training than competing. That’s the norm. Traditionally, professional athletes train during the week and compete on the weekend. […]
Lifetime value of a customer Over a lifetime, how much is every customer worth to your business? For a car company, it could be up to $400k, for Taco Bell it might even be $13k – for Taco’s!! Take 5-mins to watch a pumped up Jack Daly as he explains how to calculate the lifetime […]
Today, my wife picked up her shiny new car. In the process, I noticed something interesting – neither the sales guy or the bloke arranging the finance knew the finer details of their jobs. Let’s call the guys from the car yard, Bill & Ted. Bill was responsible for the car finance. When I asked […]
Do you sell? If you said no, I don’t agree! (sorry!) It occurred to me today that I’m ‘selling’ every single day. At work, and at home, I’m eternally picturing what I think would be the best outcome and then ‘pitching’ to make that happen. A work example … I reckon we should have […]