Today, my wife picked up her shiny new car. In the process, I noticed something interesting - neither the sales guy or the bloke arranging the finance knew the finer details of their jobs.
Let’s call the guys from the car yard, Bill & Ted.
Bill was responsible for the car finance. When I asked Bill why he had given us four copies of the finance agreement (2 signed, 2 unsigned) his response was: “I don’t know. It’s some kind of legal requirement but I never ask”. Hmm, I think you should know the answer Bill…
Ted was the salesman who sold us the car. I liked Ted, he was genuine and helpful, but he too didn’t know the minor details of his job. Before we drove off, Ted gave us the 30-minute intro and demonstration of how to use the car. He was connecting our phones via bluetooth when I asked him how many phones we could sync. His response: “Ahh, about 4 or 5”. Now between us, Kim and I only have two phones so it wasn’t an issue. But, could we connect 4 or 5? I think Ted should know the detail. It’s his job.
If someone asks me a question about my work, I want to know the answer. I feel a sense of responsibility to know the answer. It’s my job, if I don’t know the answer, who will!?
The detail. I think you need to know it.