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Home › TPC Culture › Yesterday I had an amazing customer service experience. I almost felt loved!
How’d they do it? They under-promised, then over-delivered. That old chestnut :) If you have three mins, read the full story here (to save time, start at paragraph 5, “On Saturday…”).
24 Jan 2011TPC Culture
Yesterday I had an amazing customer service experience. I almost felt loved!
How’d they do it? They under-promised, then over-delivered. That old chestnut :) If you have three mins, read the full story here (to save time, start at paragraph 5, “On Saturday…”).
Tristan White is Founder & CEO of The Physio Co (TPC), 11 times ranked one of Australia's 50 Best Places to Work. Tristan's also Founder & Chief Guide at the Culture is Everything Club - an online space for business leaders to learn, grow and be supported to become better leaders.