I’m obsessed by listening. I think all leaders need to be. It’s the ultimate mark of respect (remember this post?). Last week someone shared with me a very simple fact: listen and silent share the same letters. Very interesting. (Well I thought so!). To really listen, we’d better be silent.
Gathering feedback from the team is an age-old concept that most leaders will say is important. But how good are you at it? How often do you really listen? Tonight, after everyone else had gone home I sat for an hour with one of our physios. We talked about how things are going for her, […]